Privacy Policy
At Dalehead Veterinary Group Ltd we hold data or information about you and your animals in order to provide the veterinary services requested by you as our client. Data protection regulations apply only to data about humans; they do not apply to data about animals.
DATA WE HOLD ABOUT YOU
Your name and address, contact telephone numbers and email addresses. We record which products and services we have supplied, how much you have been charged and the method and value of payments that you make. We also record clinical notes relating to your animals and notes to help us manage your account.
WHAT WE USE THIS DATA FOR
- To contact you regarding your animal’s health and wellbeing
- To send treatment reminders, such as vaccination reminders
- To send you information that we believe you may find useful such as our newsletters and invitations to client meetings
- To invoice you as per our terms and conditions
- As part of the maintenance and back up procedure for our Practice Management system Teleos
We do not share your information with any third parties other than those specifically related to the veterinary care of your animals. These might include:
- Veterinary Laboratories
- Disease surveillance centres such as the Animal and Plant Health Agency
- Insurance Companies
- Referral Hospitals
- Microchipping databases
- Data analysis companies such as Interherd or VetImpress in order to collate and process data to assist you with your Herd Health or Flock Health Planning
Exceptions to this would be:
- If you have outstanding debt with us, we may pass your information to an external debt collection company so that they can collect the balance due
- If we are required to do so by law enforcement or regulatory authorities
The companies that we share your information with are all bound by the same data protection laws and send us documentation to state that they are compliant with these regulations and will not be using your data for anything other than its intended use.
We do not sell your data to anyone.
HOW WE USE TEXT MESSAGING AND EMAILING
We may send treatment reminders via text message and newsletters via email.
We do not require your ‘explicit’ consent to send out treatment reminders, these form a legitimate interest in that they are for the welfare of your animal.
Our newsletters are classed as information, advising on best practise and keeping you informed of any health issues which might affect your animal.
ABOUT COOKIES AND THE WAY WE USE THEM
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you use our website and allows us to improve our site. By continuing to use the site, or by clicking 'I accept' in the cookie notification, you are agreeing to our use of cookies.
No personal data is stored in any cookie we use and any cookies designed to identify you do so anonymously, most expire when your browsing session is concluded with the exception of those specifically stated as such below.
Cookies are text files containing small amounts of information which we download onto your computer or device when you visit our website. We can recognise these cookies on subsequent visits and they allow us to remember you. Cookies come in many forms. We have set out below the main types and categories of cookies that are used.
| Cookie |
Type |
Name(s) |
Purpose |
| ASP.Net Session |
Session Only |
Session ID |
Required for the functioning of the site at a technical level. |
| Cookie Policy |
Cookie Banner Acceptance |
cookiepolicyok |
To track your acceptance of cookies on the site. This expires 14 days from initialisation. |
| Google Analytics |
Anonymous Analytical Tracking |
_ga; _gid; _gat_gtag_UA; |
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. |
For further information about the cookies Google uses please visit this cookie information page. Please note we only use the Google cookies listed in the above table, the information link covers all cookies Google has available.
HOW DO I CONTROL OR DELETE?
If cookies are not enabled on your computer this could mean that your experience with our website will be impacted. However, if you want to control or delete cookies you can do so.
Information on deleting, or controlling, cookies is available at www.aboutcookies.org.uk. To reiterate though, by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.
LAWFUL BASIS FOR PROCESSING
Contract – processing is necessary because you are a client of the practice
Legitimate interests – in maintaining the health of your animals
Legal obligations - to comply with our legal and regulatory obligations
HOW WE STORE YOUR PERSONAL DATA
We take security seriously and we take precautions to keep your personal information secure. We have put in place appropriate physical, electronic and managerial procedures to safeguard the information we collect.